We have compiled a list of questions that we have received over the past few years hopefully this will help answer questions you may have as well. We will see you at the finish line!
Q1: I have a charge on my credit card from AllSportCentral.com? AllSportCentral provides online services for events nationwide and internationally. The charge should be for registration, donation, merchandise, or other services provided by AllSportCentral. If a family member, friend, or yourself participated in or made a donation to a charity in support of someone participating in an event that is likely what the reason for the charge. Look through our event calender, recent results, photos, certificates, donations, or merchandise sections to see if something triggers your memory. If not give our Customer Service group a call they would be happy to help out.
Q2: I have forgotten to return my chip following an event timed by AllSportCentral. What should I do with the chip? If you ran in an event and you were given a white disposable chip you can keep it as a souvenir or return it at the finish line. If you were given a black chip you will need to return at the finish line. If you forgot to return your black chip at the finish line, you are subject to a fee of $35 charged by the event for each chip that is not in the AllSportCentral Offices within 72 hours following an event. AllSportCentral needs the chips to prepare for the next event the following weekend. Please send the chip to AllSportCentral Offices via FedEx or UPS. The chip should be shipped using the FLAT ENVELOPE (8.5" x 11" light cardboard) packaging material like FedEx or UPS Letter. Please provide AllSportCentral the following information by completing the Contact Us form: Fedex/UPS tracking number, participant name, bib number, event name, event date, and contact information. You could also send the same information via fax if that is more convenient.
Q3: How do I subscribe or unsubscribe to Featured Events and/or Promotional Event Emails,? To SUBSCRIBE or UNSUBSCRIBE to our Featured Events Newsletter or Promotional Emails simply login into you account. If you have forgotten your password select "Forgot Password" directly below the login area. After logging in click on EDIT MY PROFILE here you can make updates to your profile information, personal preferences, and subscribe/unsubscribe to periodic newsletters, promotional emails and notifications. You may also select a link from within the email you have received that will provide you the proper unsubscribe instructions.
Q4: I signed up for Time Tracker Messaging but did not receive any Time Tracker verification messages? When you first signup you will receive a Time Tracker verification message. If you do not receive that you have either specified the incorrect address, you do not have Text Messaging service enabled on your phone, or your service provider does not provide text messaging service in the area you signed up. Please double check these points with your service provider.
Q5: I signed up for Time Tracker Messaging but did not receive any Time Tracker Messaging notifications the day of the event? If you do not receive Time Tracker Messaging notifications during the event you have either specified the incorrect address, you do not have Text Messaging service enabled on your phone, or your service provider does not provide text messaging service in the area you were in during the event. Please double check these points with your service provider. The other possibility is the official Timing Company for the event has not provided results to AllSportCentral in the proper format or schedule to send out the messages in a timely manner.
Q6: I signed up for Time Tracker Messaging but did not receive any Time Tracker Messaging notifications prior to finishing the event? If you do not receive Time Tracker Messaging notifications prior to finishing the the event you have either specified the incorrect address, you do not have Text Messaging service enabled on your phone, or your service provider does not provide text messaging service in the area you were in during the event. Please double check these points with your service provider. The other possibility is the official Timing Company for the event has not provided results to AllSportCentral in the proper format or schedule to send out the messages in a timely manner. The event may not have contracted with the official Timing Company to provide splits at multiple locations throughout the course; therefore, intermediate results would not be available to provide via Time Tracker Messaging. An additional possibility is that a remote connection was not available to the timing equipment during the race to remotely process intermediate results to be able to send out Time Tracker Messaging notifications.
Q7: What do I do if I think my credit/debit card information has been compromised and may be the victim of fraud or identify theft? For your own protection, AllSportCentral does not store or maintain your card information within our systems. Your credit card information is immediately discarded upon completing the transaction. When you use a credit card, you can be vulnerable to fraud, whether you pay online, over the phone, or even in person at your neighborhood grocery store. Speak with your network administrator or technical support staff to update your security software on your computers because you may have been the victim of a trojan horse, key logger, or similar type of virus that caputures information on your screen as you type it into a website (This could include User IDs, passwords, bank/card information, etc.) If infected, you may need to format your harddrive of the infected computer and reinstall your software. Always be sure to utilize industry standard security software and update and scan daily. If you think you've been the victim of fraud or a scam, immediately follow these steps. The faster you contact the proper authorities, the more likely you are to minimize the damage a scammer can do to your identity, your credit, and your bank account.
Step 1: Close any affected accounts: Contact the genuine company or organization if you believe you've given sensitive information to an unknown source masquerading as that real company or organization. If you contact the real company immediately, they might be able to lessen the damage to you and others. Then:
Speak with the security or fraud department about any fraudulently accessed or opened accounts at every bank or financial institution you deal with, including credit card companies, utilities, Internet service providers, and other organizations that have your personal information.
Follow up with a letter and save a copy for yourself. When you open new accounts use strong passwords, not passwords such as your mother's maiden name, along with a new account number.
Step 2: Change the passwords on all of your online accounts: When you change your passwords or open new accounts, use strong passwords. For more information see Help protect your personal information with strong passwords.
Step 3: Place a fraud alert on your credit reportsIn the United States, contact these three credit bureaus: Equifax (800) 525-6285, Experian (888) 397-3742, TransUnion (800) 680-7289. For each of the credit bureaus:
Get a copy of your report (victims of ID theft can receive copies of their credit reports for free) and ask that no new credit be granted without your approval.
Make sure your account is flagged with a "fraud alert" tag and a "victim's statement," and insist that the alert remain active for the maximum of seven years.
Send these requests in writing and keep copies for yourself.
Review the reports carefully. Look for things like inquiries you didn't initiate, accounts you didn't open, and unexplained debts.
Outside of the United States, you can contact your bank or financial institution, who can direct you to the relevant organization or agency.
Step 4: Record and Save Everything: As you complete all these steps to clear up the wrongdoing, always make print copies of documents for yourself, including e-mail messages, written correspondence, and records of telephone calls, and file them somewhere safe. For telephone or in-person conversations, follow up with dated confirmation letters to the organization, and save a copy for yourself. State in the letter what was covered in the conversation, and list any follow-up items that you or the representative have committed to in the conversation.
Q8: How do I register online as the member of a team? AllsportCentral provides multiple types of team registration. Our Team Roster Management feature allows event directors to setup rules that define the structure of a team (i.e. men only, women only, coed, 3 person, 5 person, captain pays, each team member pays, etc.). This feature is typically configured where the team captain will be responsible to pay for and register the entire team. The team captain can update team members information by selecting a link from the receipt page or selecting the Team Roster Management icon from their athlete home page. The other common type of team registration is used in team challenge types of events where the team captain is responisble only to create the team name and pay for themselves and notify other team members of the team name so that thye can register themselves by selecting the team name from the drop down list when registering themselves online. The primary function of this team feature is to organize teams, count team members and avoid the confusion of multiple versions of the same team name.
Q9: How do I unsubscribe to notifications sent out by events that I have previously registered for within the AllSportCentral Network? We do not recommend that you UNSUBSCRIBE to event notifications from events that you have signed up for because events use this as a primary means of communications with participants. You may also make this request by using the "Contact Event" feature within the AllSportCentral Network by selecting the "Contact Event" icon above the event listing within the event calendar. Additionally, you may follow the unsubscribe instructions. contained within the received email.
Q10: How do I prevent my information from being displayed within the entry confirmation or results listings on events within the AllSportCentral Network? You may also make this request by using the "Contact Event" feature within the AllSportCentral Network by selecting the "Contact Event" icon above the event listing within the event calendar. If the event director is not sure how to remove your information but still leave the remaining participants information displayed please direct them to contact AllSportCentral Customer Service.
Q11: I am not receiving emails from AllSportCentral but I am signed up to receive them what should I do? First you should login to your account to confirm that you have typed your email address correctly and you have updated your preferences to receive emails. Next you should check the spam filter on your email system to confirm emails from AllSportCentral are not being blocked. If you are continuing to have problems contact your email service provider to notify them that you want to receive emails from AllSportCentral but they are currently being blocked or returned by your emil service provider. Some common email service providers support contacts are provided below for your convenience: